LES HUMBLES -TRUST THE PROCESS- SIGNATURE- LUXURY HEAVYWEIGHT OVERSIZED HOODIE - BLACK

SHIPPING

The estimated delivery time and costs depend on the country where the product is sent to. As soon as your order has been sent you will receive an email with information about the shipment and a Track & Trace. All prices include VAT. Please note that delivery times may be longer during vacations and offers. 

Product Views
The images of our products on the (desktop or mobile) website and / or app are for illustrative impressions only. Although we put a lot of attention and energy into the appearance of the colors, we cannot guarantee that your screen will display the colors accurately. For this reason, colors may appear slightly different on products than shown on your screen.

Guidelines for ordering
All products on our website have been encountered in stock availability. Orders can only be processed when the full purchase amount has been received. We will contact you if the products of your order are out of stock, or if additional information is needed.

Estimates for delivery times
We try to process all our orders within five business days. When your order has been transferred to our shipping partners you will receive an email with the Track & Trace.

Conditions for international shipping
When you order a product on our website and ship it to countries outside of Europe, import duties and taxes can be charged by the destination country. The responsibility for these charges and taxes lies with the customer. Les Humbles has no control and insight into these costs and cannot estimate how high they will be. International deliveries can undergo customs procedures which may cause delays in our delivery times. When you place an order with us, you experience "importer or record" and you must comply with all laws and regulations in the destination country. Les Humbles is not responsible if these laws and regulations are broken.

Undelivered and refused shipments
If a shipment is refused for any reason or cannot be delivered, Les Humbles is not responsible for it. We are also not responsible for lost, stolen or incorrectly delivered packages.

Product inspection

We expect the customer to check and inspect the delivered products at all times when they are received, to ensure that the products are delivered as expected by the customer. If this expectation is not met, we ask the customer to send an e-mail directly to our customer service(info@leshumbles-official.com), with all necessary information (order, contact details and problem description) and associated photographic evidence.

Shipping errors or damaged products
We are committed to selling high-quality products. For these reasons we perform multiple quality checks before a product is shipped. Should you nevertheless receive a wrong or damaged product, please contact our customer service as soon as possible. We will then look together to solve the problem as quickly as possible and free of charge.

Events beyond our control
We are not liable or responsible for failure or late compliance with our obligations if caused by events beyond our reasonable control, including (but not limited to) fire, flood, severe weather, explosion, war, terrorism, labor conflicts, or actions from local or central government or other competent authorities.

RETURN

Step 1: Download and print the return form

DOWNLOAD THE RETURN FORM

You don't have a printer?
Write your own note wich contains:

1. The date on which you return your items
2. Your name
3. Your ordernumber
4. The items which you wish to return
5. The reason for return
6. How we may process your return

7.If you receive a damaged item, please send a photo of the damage by e-mail to info@leshumbles-official.com, including your order number

Step 2: Fill in the return form completely

Use the link from step 1 to download the return form.
Make sure you fill in the return form completely and ship it together with the items you wish to return 
This is very important for the processing of your return!

Always keep the Track & Trace code of your return, you are responsible for your return.

Step 3: Pack the products including the return form in the original packaging provided

Return conditions
• All products must be returned within 14 days of receipt.
• All products are unworn and unwashed.
• We cannot accept returns for underpants, swim trunks and pierced jewelry due to hygiene reasons   unless the product is faulty.
• The cost of returning products to our office is the customer's responsibility.
• All products must be returned in their original packaging.

• The original Les Humbles tags are still attached to the product.

• The cost of returning products to our office is the customer's responsibility.

Step 4: Send the products

Send products to:

Les Humbles

Brouwerstraat 34

2984 AR

Ridderkerk, The Netherlands

Exchange and refund
We are happy to offer an exchange, shop credit or refund if the product is defective, we offer an exchange for unworn items that are returned in their original condition and packaging, with the return form completed in full. Please note that all responsible return charges apply to the customer. Refunds and exchanges are only given on items that are returned within 14 days of receipt of the order. If we not do not receive your return within the 14-day period, we can only offer to send it back to you (at your costs) as refunds won’t be won’t be available after this timeframe. Items returned as defective and showing signs of damage that are not due to a manufacturing defect will not be accepted. This also applies to accidental, malicious or carrier-bound damage. Moreover, underpants, bodies, swimwear and pierced jewelry can not be returned or exchanged. Once we have received and approved your return, it will take approximately 5 working days to process your refund, depending on the processing times of the applicable financial institutions.

Late or missing refunds
In case you haven't received a refund yet, please check your account balance with the payment method used. Please note that it always takes some processing time before a refund is made. In case you have already contacted your payment carriers and banks and regardless of whether you have not yet received your refund. Please contact us via our email info@leshumbles-official.com

Standard refund method
Refunds will receive the same payment method and the same credit or debit card as the original purchase (with the exception of gift certificates and e-card cards, in which case you will be refunded a credit on a new gift certificate).

Defective items
We will return a product for defective products if it does not meet its life expectancy and is covered by our warranty policy. The warranty policy depends on the product category and the reason for failure. We will not return a product for defects if it is not covered by our warranty or if the product has been damaged during use in a manner not intended. The intention of use is at the discretion of Les Humbles and will be judged in a reasonable manner. If you have received an item that is defective, or have received the wrong item in your delivery. We will help you to rectify this as soon as possible. Send an e-mail to info@leshumbles.com with the image of the article with the error, a description of the article and your order details.

Damaged goods during shipment
Make sure you check your item(s) as soon as you receive your package. Shipping takes place immediately when you order an item from Les Humbles. Any damage as a result of the delivery must be accounted to us within 14 days after receipt of the article(s). In case you receive your item(s) and it is damaged during shipment, please send an e-mail to info@leshumbles-official.com immediately. Add a picture and description of the damaged goods. This information is very useful for us to ensure that our items are properly bundled and shipped. We will refund the damaged goods and you can re-run the order.